Refund policy

CANCELLATIONS PRIOR OR AFTER DESPATCH

Once placed, it may not be possible to prevent an order from despatch. Similarly, once despatched we are unable to stop delivery or cancel the order. If you wish to cancel your order, please contact our Customer Services on +44 (0)1280 453 003 or via hdf@originalfireworks.co.uk. In the event that orders cannot be stopped or cancelled, you may return the items to us per your 'Right to Cancel and Return Purchases' below.


RIGHT TO CANCEL AND RETURN PURCHASES

You have the right to cancel your order without cause within a 'cooling off' period of 14 days from the day after you receive the goods. 

If you wish to cancel and return your purchase, contact Customer Services on +44 (0)1280 453 003 or via hdf@originalfireworks.co.uk with the order number quoted on the delivery note. You will be given instructions about where to return the goods which must be made without undue delay and in any case within 14 days of notifying us. Alternatively, the goods can be returned to our warehouse: Wharf House Yard, Stratford Road, Buckingham, Buckinghamshire MK18 1TD. When the goods have been received and checked, a refund for the goods and the standard delivery charge (premium charges are not refundable) will be issued as soon as possible, this may mean that you will be contacted for repayment details. Please note that the cost of returning the goods is your responsibility.

Your statutory rights regarding damaged, defective or incorrect goods are not affected by this.


ITEMS DAMAGED IN TRANSIT, DEFECTICVE & INCORRECT

If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are: defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample (i.e. "Faulty"), we will at your option either exchange or repair these items without charge to you, or provide you with a full refund, for a period of 30 days from the date of sale. We will check the items on their return, and we may request photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility.

Beyond 30 days, you may assume that a fault in the item that is discovered in the first six months was a fault at the time of delivery and if we are not first able to repair or replace the goods, then we will provide you with a full refund in most cases. In such circumstances, please either: email customer services on hdf@originalfireworks.co.uk or call Customer Services +44 (0)1280 453 003 with the details and you will be provided with instructions. It is your responsibility to ensure that the items are adequately packaged. The goods can also be returned to our store at: Wharf House Yard, Stratford Road, Buckingham, Buckinghamshire MK18 1TD. All goods should be returned unopened together with an undamaged proof of purchase.

RETURNED ITEMS

For returns authorised by Customer Services if they are damaged, faulty or incorrect they should be returned to the following address with a note setting out the order number (as shown on the Order Confirmation) and the reason for the return: Home Delivery Fireworks, Wharf House Yard, Stratford Road, Buckingham, Buckinghamshire MK18 1TD. The return of items may therefore be at the sender's own expense.